The following terms and conditions apply to Prestige Radiators consumers only and different terms and conditions apply to business/ trade users.

Shopping on Prestige Radiators:

You can order items displayed on this website by:-
Telephoning us on the number listed on the website using the on-line shopping facility.
Once an order is placed using the on-line shopping facility you will receive an e-mail acknowledgement automatically (please do not respond to this unless any of the details are incorrect). The fact that you have received an e-mail acknowledgement does not mean that we will be able to fulfil your order or any contract has been made.

If for any reason we are not able to fulfil your order we will contact you at the earliest possible opportunity to advise you of this, at this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

Once we have checked the price/availability & shipping cost of the goods, we will e-mail you again to confirm that we have completed your order, once the goods have been dispatched at that moment we have accepted your order and that a contract has been made between us.

Should there be any discrepancies a member of staff will contact you by email or telephone.

Ordering by telephone:

When calling Prestige Radiators to place an order it is assumed you have read the terms and conditions before making the call, all orders placed by telephone will adhere to these terms and conditions. It is your responsibility to check the acknowledgement email for any errors or omissions and contact Prestige Radiators before the item(s) have been dispatched to rectify these errors.

Advice given is to the best of our ability, we are not plumbers/electricians or builders and can only offer some guidance, it is your responsibility to seek professional advice for your requirements from a competent person, should the item you have ordered be incorrect it is your responsibility to return these goods as per our returns policy.

About Prestige Radiators Limited:

This website is owned and operated by Prestige Radiators Limited, Prestige Radiators, Unit 2, North Point Business Park, Eggborough , Goole, Whitley Bridge, North Yorkshire, DN14 0JT, United Kingdom
If you need to contact us, please use our contact form, or call customer services on: 01977 663331

Prices on Prestige Radiators:

Our current prices are as displayed on the website.
We will endeavor to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate.

All delivery charges are included in the total amount payable which you will have the opportunity to check before confirming your order – please note we may require additional payment for shipping items ordered in quantities of more than 1, a member of staff will contact you should this be the case.

Please note deliveries for large heavy items, i.e. storage heaters are not door to door and dependent on the driver may be left with you at the curb side.

All prices are inclusive of VAT charged at the current rate.

Payments to Prestige Radiators Limited:

You can pay for your goods by the following methods: By Visa, MasterCard, Credit Cards, Switch, Solo or Delta Debit cards.

We do not accept American Express Cards.

You can also pay for your goods by Cheque or Postal Order, BACS and CHAPS.

All Credit/Debit card transactions conducted over the Internet are encrypted to eliminate the risk of third party attack and misuse of the details therein.

Please note: Prestige Radiators do not store any card details, for example, if our customers use their card details to purchase goods online or use them for goods over the telephone, your card details are safe they are not stored and cannot be used by anyone, Prestige Radiators has a secure online payment gateway!

Delivery of Goods:

All deliveries are delivered FREE of charge (Mainland UK Only). You will not be charged for delivery unless you live in one of these locations.

Scottish Off Shore: £22.50 Delivery within 5 working days:

HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3

Scottish Mainland: £16.75 Delivery within 5 working days:

AB30-32, AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW6-14, PH15-26, PA21 -35, PA37-39, PH33, PH49, PH50, FK19.

Scottish Mainland: £16.75 Delivery within 3-5 working days:

AB33-36, AB37-38, AB41 – 56, IV1-20, IV25, IV30-37, IV63, KW6-14, PH15-26, PA21-35, PA37-39, PH33, PH49, PH50, KW1-5.

Scottish Borders: £7.99 Delivery within 48 hours (usually next day)

TD, GG

Rest of Scotland: £7.99 Delivery within 48 hours (usually next day):

AB10-15, AB21-25, AB39, KA, MLEH, G, KY, DD, FK1-18, PA1-19

Shetlands: Up to 10kg, Within 5 Working Days at £21

Jersey, Guernsey & Isle of Man: we offer the following delivery service: Within 5 Working Days up to 5kg at £27.50

Isle of Wight: up to 10kg £16.00 Next Day Service

Northern Ireland: £35.99 Next Day service

Southern Ireland: £29.99 Road service 3-5 days delivery

For Eire: within 2-3 working days £50 per 10kg consignment. If your order weighs more than 10kg, you will be charged for the total cost of delivery. We will contact you prior to completing your order to advise you of the total cost of delivery.

All of these prices are plus vat where applicable.

If your postcode is near one of these areas and is not listed above you should not be charged for delivery,  (subject to quantity/weight) for delivery however we reserve the right to double check with our couriers and notify you of any additional charges.

We realize this may seem expensive, but unfortunately this is what we get charged by the couriers. Prestige Radiators do not make any money on deliveries. Certain products such as radiators, storage heaters, and other heavy items, because of the weight, may incur additional charges. We will inform you prior to dispatch if there are any additional charges to pay.

Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to delivery to the cardholder address on your first order.

We will endeavor to deliver your goods as soon as possible and will try to meet your delivery instructions.

We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery.

If you do not receive your goods within the stated delivery period please contact us by telephone 01977 663331 and we will contact our couriers on your behalf.

Please be aware that for repeated delivery attempts organized by yourself with the courier company outside of the “normal” delivery schedule from Prestige Radiators you may be charged an additional fee to cover the re-delivery costs that we incur.

We would ask that you check over the product/s on delivery and if damaged please make the courier aware, by writing on docket / hand held computer.

Please note: The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "DAMAGED". If the packaging appears damaged please state this on the delivery documentation, this will help us to make claims on your behalf from the couriers should the item prove to be beyond repair. If you sign for a 'Clean Bill of Delivery', any insurance claims against the courier for damage in transit will be void.

In the event that the goods arrive damaged, you must notify Prestige Radiators of any apparent damage or missing goods as soon as possible to avoid additional charges.

You shall then give Prestige Radiators an opportunity to inspect the goods within a reasonable time following delivery and before any use is made of them. If you should fail to comply with these provisions the goods shall be conclusively presumed to be free from defect or damage and you shall be deemed to have accepted the goods.

Items you order from Prestige Radiators may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.

Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed the order.

Extra Items Delivered:

If, by mistake we supply you with extra items you have not ordered or paid for you must notify us immediately. We may ask for you to return the goods back to Prestige Radiators, if we do we will nominate a courier or service to use, we will refund postage costs for the nominated service only.

If you are unable to return the goods by our nominated service we may be required to collect the goods from you, we will notify you of a date when these items will be collected and will assume unless told otherwise that the collection address will be the original delivery address, should the collection fail due to you not being available you may be liable for the costs involved for the failed collection and subsequent collection attempts.

Clearance Stock:

Wherever possible, previously used goods/clearance will be highlighted as being so, on the website at the time you place your order.

Warranties for clearance products will be 30 days unless otherwise stated, should you have a faulty clearance item please contact Prestige Radiators within the 30 days after receipt of the item.

In the unlikely event a clearance item develops a fault Prestige Radiators will:

Replace those clearance Good(s), if we have available the same clearance Goods(s) at the same price,
Repair the clearance Good(s); or

Refund or re-credit you the sum you have paid for the relevant clearance Good(s) within 30 days of the date that the relevant clearance Good(s) are returned in accordance with our return procedure.
This does not affect your statutory rights.

Images:

Product images are for illustrative purposes only and may differ from the actual product. All Prestige Radiators images are not intended to form part of any contract or warranty with our customers. Certain images and Videos on the website are owned by Prestige Radiators and are classed as intellectual property. The user is not permitted to use any of the Prestige Radiators website images for business use they are solely for illustrative purposes.

7 day returns policy:

Prestige Radiators offer one of the best returns policies in the business.

To qualify for Prestige Radiators 7 day return policy (this does not affect your 7 day DSR returns policy) the item/s must not have been used and must be in the original box and in a resalable condition, the customer will be liable for the return costs to Prestige Radiators, the item must arrive back with Prestige Radiators in perfect condition. We reserve the right to refuse items not up to standard.

A returns ticket must be submitted and granted before sending the goods back to us.

Prestige Radiators will not accept any item sent without first complying with these terms.

We would advise all customers to use a delivery service that covers the value of the goods being returned, as we will not be able to offer gift certificates or replacements for returned items that are lost or damaged in transit.

Once your item has been accepted under our 7 day returns policy you will be issued a gift certificate for the items value only to be used against any product Prestige Radiators have available, no monetary refunds will be issued.

This does not affect your statutory rights.

Once your item has been returned please allow 30 days for the gift certificate to be emailed to you.

Faulty items do not fall under the 30 day returns policy any faulty items will be dealt with on an individual basis see “faulty items”. If your item is faulty, you will still need to complete the return an item form

Please note: All Radiators are excluded from our 30 day return policy.

Cancellation and Return of Goods:

We believe that you will be delighted with your goods; however, in the event of you feeling that it is necessary to return the goods we will keep the process as simple and professional as possible.

You must notify Prestige Radiators within 7 days of receipt of goods that you wish to cancel your order. To do this, Please call or write to us at Prestige Radiators Limited Unit 2, North Point Business Park, Eggborough, Goole, North Yorkshire, DN14 0JT, United Kingdom.

You will be responsible for the goods until they reach Prestige Radiators & the cost of returning the item/s, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. Please Note that if you fail to take reasonable care of the goods Prestige Radiators reserves the right to seek damages.

Certain products are made to order, and the cancellation of these products may result in a 60% administrative fee being charged.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

We do not charge an administrative fee’s during the 7 working day cancellation period for stock items, if you would like to return an item after this cooling off period we may charge administrative fees.

If you fail to return the cancelled goods within 7 days, we may collect the items from you, you must make the item available for us to collect, and we may seek damages from you for the direct cost of collection.

If you fail to take reasonable care of the goods before they are returned to  Prestige Radiators and this result in damage or deterioration, we may seek damages from you for the reduction in value.

This cancellation policy does not affect your legal rights for example, if goods are faulty or miss-described.

Refunds:

Please note: Any refunds that are due to our customers will be paid back to your card or by cheque within 30 days of the refund notification, we will endeavor to refund all monies owed to our customers as soon as possible and in strict rotation.

Faulty Goods:

Damaged Items: if you take delivery of a Prestige Radiators package and the contents have been damaged in transit, please notify us by opening a support ticket or contact customer services on 01977 663331, a member of our team will help you with faulty or damaged goods.

Please Note: For safety reasons we advise all our customers that Instant Water Heaters and some electrical appliances purchased from  Prestige Radiators Limited must be installed by a qualified electrician. The electrician must be NICEIC registered and PARTP registered. If the installer is not registered then the warranty of the product will be void!

Defective Items:

You have the right to return a faulty item within a reasonable period of time as per the sales of goods act, please note: we will when possible repair the product, if this is not possible we will then offer a replacement or a refund should no replacement or alternative be available. In the event no replacement is available the total refund will be divided by the warranty period and of the item minus the period of use. For example: If the product has a 1 year warranty and has been used for six months before any defect then the total refund will be 50% of the total price paid for the goods less any delivery costs incurred by Prestige Radiators.

Please keep all the warranty information that accompanies your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

We may ask you for digital images or that you return the item to us to verify that the fault exists, should we find no fault with a returned item you will be liable for the return cost of the product.

Please note it may be quicker to speak directly with the manufacturer of the product regarding the fault.

Note: in the event of Prestige Radiators sending you a replacement for a damaged or defective item, you must return the original item to Prestige Radiators within 14 days.

Electrical appliances:

Please Note: For safety reasons we advise all our customers that Instant Water Heaters and some electrical appliances purchased from Prestige Radiators Limited must be installed by a qualified electrician. The electrician must be NICEIC registered and PARTP registered. If the installer is not registered then the warranty of the product will be void!

Overseas Orders and Warranties:

While electrical items can be shipped overseas, this will invalidate the manufacturer's warranty.

It is the customer's responsibility to ship faulty products back to Prestige Radiators in the UK and to cover delivery costs and insurance and also the cost of shipping the product back to an address outside of the UK.

All permanent electrical appliances must be installed by a fully qualified electrician. Any attempt to install an appliance by anyone other than a fully qualified electrician will immediately invalidate any manufacturer’s warranty.

Customer Services:

In the first instance please contact Prestige Radiators using the Customer Service Form stating clearly the nature of your query.

Your query will be dealt with within 24 hours by one of the Customer Services Team.

If for any reason a decision cannot be made within 24 hours, we will investigate your query thoroughly and keep you updated as to its progress.

If we find that your query is not valid you will be contacted stating the reasons for our findings.

If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service.

By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products except items that are subject to manufacture i.e. radiators or made to order products that are designed to your specification.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.

Once we have received notice of your cancellation of your order, we will refund the cost of the item excluding delivery charges. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/

Other Statutory Rights:

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/

Our responsibility to you:

We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Price Match Promise:

Although our main aim at Prestige Radiators is to provide you with quality goods and services, we also happen to be very confident of bringing these products to you at the best prices on the internet. It is for that reason we are able to offer you a Price Match Guarantee.

If you find this product cheaper anywhere else on the internet within 7 days of purchase, excluding promotions, sales, Offline shops and auction sites we will refund you the price difference. (This does not include all products on our website please call for more details on: 01977 663331)

Copyright /Trademarks/Data Protection
All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

We may make a search with a credit reference agency, which will keep a record of that search and will share the information with other businesses. We may also make enquiries about the principal directors with a credit reference agency.

Law and Jurisdiction:

Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this Web Site is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted.  Prestige Radiators makes no representation that any product or service referred to on the website is appropriate for use or available in other locations. The UN convention on the international Sale of Goods shall not apply to any contract to which these conditions relate. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

All agreements between Prestige Radiators and UK Buyers shall be exclusively governed by English Law. Any disputes relating to any agreement between the parties shall be exclusively presented to the competent court in Leeds England: however Prestige Radiators may at its own absolute discretion decide to present its case to the Buyers residence or any other competent court.